Each and every customer contact is an opportunity to gain knowledge that can solidify
lasting and valuable relationships.
Dynamic customer information (the voice of the customer) can enable management to
identify customer needs, act on issues that contribute to defection and reward your
most loyal and profitable customers.
Using this knowledge KALPA can help you design systems that make it easy to do business
with your company….much easier than what your competitors offer. As a primary interaction
point between you and your customer, the contact center plays a vital role in fine-tuning
the relationship at every stage of the customer lifecycle. Your reputation is at
stake with every call.
- Call Center Operational Audit
- Business Process Improvement
- Workforce Planning and Staffing
- Insource vs. Outsource Decisions
- Call Center ROI (Return on Investment) Analysis
- Customer Satisfaction Scoring
- Training Development and Delivery
- Quality Assurance Process Development
For a comprehensive analysis of your contact center needs, call (248) 273-1955 or
use our contact form